Outsourcing your IT support can be very beneficial for any small business as it ensures that you only concentrate on achieving business goals without worrying about IT requirements and any technological problems that might arise.
Outsourcing is more cost effective
IT support is difficult to manage in-house as a specialist IT team will need to be created which can be very costly. IT support companies will almost always offer your small business a contract that is catered to your specific IT needs and budget. This can lead to huge cost savings for your small company. It you only need low level IT support you will be charged for this only and you can always upscale your contract as you grow, and your IT support needs become greater.
Research before choosing an IT Support company
When choosing an IT support company always research the company first. Look at how long they have been operating, if they are local to your business and at customer testimonials and their support and fee packages. This will help you decide if they are the right IT support company which can support you and your business.
Factors to consider when choosing an IT Support company
You should consider some of the following factors. The IT support company can provide for your small business as it grows, and they have the most cost-effective support package. They can provide you with personalised support that will meet your specific needs. This may encompass cloud-based solutions or VoIP systems or data protection and security support. You need to ensure that the IT support company that you choose are able to support you with an expert support team.
24/7 Support and Access
Having 24/7 support and access will guarantee that you have peace of mind knowing that your IT issues are being dealt with around the clock. Various unpredictable issues may arise during IT support. It is therefore vital that your IT support company can access your IT network 24/7 to resolve these issues as quickly as possible. This can be accomplished using remote monitoring software which monitors your IT infrastructure 24/7 for cybersecurity issues and any other hardware and software issues.
Service Level Agreements
This is an important part of the provisions that the IT support company that you choose can offer your small business. Specific agreements and guarantees should be given in writing once you sign up with an IT support company. This will ensure that your small business is always up and running with little scope for downtime. It also ensures that the IT support company is always available to solve IT issues.
Backup Strategy and Security
In the event of a cyber security issue, it is important that IT support covers a specific strategy that is put into place immediately. This backup strategy should cover in-house as well cloud-based services. It should state exactly how your networks and IT infrastructure is protected and how quickly backups can be implemented in the event of a cybersecurity.
Increased Response Time
This is an important feature of the Service Level Agreement. This should guarantee that any IT problems should be dealt with promptly within an certain time frame. By having this in place will ensure that the IT support company with have to sort out any IT problem as quickly as possible to honour any guarantees made. Hence, response times are increased and your IT problems are dealt with swiftly.
For more information and an obligation free discussion about how 4s Systems can help your business with your IT support service needs please call us now on 0203 92 66 999 or click here
It is essential that you engage a company that can provide the service you require at a price you can afford.
At this point, you should be better placed to decide which company you should outsource your IT services to. Look at the experience, the capacity and the price you will pay for the services.