Ad-hoc IT Support for A Small Business
Advantages of Ad-hoc IT Support
Ad hoc IT support has many advantages especially for a small business. It will allow your small business to save money and fix the problem only when it arises. This is a reactive solution and can lead to some problems in the long-term. It is however a simple method to ensure that your IT problems can be fixed as soon as possible by an experienced IT support team 24 hours a day, 7 days a week.
Disadvantages of Ad-hoc IT Support
The biggest disadvantage with Ad-hoc IT is that it does not give your small business pro-active solutions. Most if not all of your small business will be dependent on IT systems to carry out your day-to-day operations. Without a managed IT support system in place, your small business may well find that problems are solved as they arise instead of preventing them. If your small business has servers then a managed IT support will offer much more value in the long-term. Even if you only have workstations, ad-hoc IT support will only solve problems in the short-term and other IT problems that could have been prevented may give rise to some serious issues.
Problems that can arise with Ad-hoc It Support
Ad-hoc IT support addresses problems as they arise, however managed IT support addresses problems before they arise giving your small business peace of mind.
There are many preventative measures that can be put in place if your small business has managed IT support. The most important section of your IT is your network and company data and ensuring that they are kept safe and secure will prevent serious cyber-attacks from occurring.
Managed IT support will ensure that Microsoft security patches are always up-to-date, company data is consistently backed-up, antivirus-software is up-to-date and working on all devices across your network.
With the rise in home working, your employees may need to be monitored to ensure that the safety of your networks is not compromised. At the same time your networks will be guarded against data hacks, firewall breaches, distributed denial of service (DDOS) attacks, phishing schemes and additional high level cybersecurity threats.
A company recently contacted us about ad hoc IT support they had received from another company. An important exchange patch that needed to be done manually had not been applied. This led to a ransomware attack, and the company data including their accounts were lost. On top of this, no one had realised the backups had stopped working so none of the data was recoverable.
It is important to note that with managed IT support guaranteed response time can be given to any issues however big or small. However, with ad hoc IT support, no one can guarantee a response time which means you could be without your IT network for days.